Fair-the-well post

Posted on a private account for which only REAL friends have dwelt:




It is with mixed feelings I am announcing to close this account on Facebook. I made it and kept it aside to keep contact with a lot of very important figures in my life, in person, and not on social media. So many of you already follow my OptioneerJM profile throughout the social mediasphere, so we'll still hang out among the stars who decide to risk their fear of privacy invasion .... at least take a few tips to stick your baby toe into Social Media, and follow the pointers in building your online reputation to be with class, dignity, honesty and intended with love. That poised individual is you .... i can help you on www.graFX.online my oasis from the real world ... casting the net out to some of my classiest, smartest friends to see if I can help launch their persona extraordinaire. (First two COMMENTS on my blog optioneerjm@blogspot.ca ) figure it out!


Defining a productive and successful business relationship

TRUST
If you say you are going to do something either as the client or the service provider/vendor make sure that you do it!  Most executives, buyers are skeptical that a sales professional will do what they say they will do, when and in the manner promised.  Be known for being either an organization or sales professional who is valued because they deliver on their promises, in the time frame and at the agreed price. 
  
EXPECTATION
It is often forgotten, on purpose, to outline what both parties expectations are.  Clear communications between whoever is making the promises with whoever is tasked with delivering on those expectations.  i.e.  Quantity, quality, dates, service, follow up.  With big companies, it is often drawn out as an implementation plan or shown as an SLA -- Service Level Agreement -- and updated frequently to show the HOW both parties will define successful delivery and/or completion.  
UNDER PROMISE+OVER DELIVER
Often the company offering the product or service allows its representatives to blindly make promises without comprehending shortcomings i.e. inventory, personnel, scheduling, quality.  Don't allow anyone who represents you as either the seller or buyer to bait and switch.   On the flip side:  be apprehensive of clients who make promises on huge volumes that dictate discounts and reality is far below projections.    It shouldn't be left up to the seller to accept honoring lower prices on higher volumes without the expectation that the prices will reflect the correction required until the volumes are met, or agreement is made on how that will be handled/communicated/
adjusted.

COMMITMENT
The perfect business relationship is when both parties respect and honor their commitment.  Many think that is one-sided with the buyer in the power position.  However, a respectful business relationship ensures that the buyer pays promptly under the terms that is agreed upon.  The value of a buyer can be undermined by late payments or having to be hounded for payment which drains resources and distracts from the forward momentum initiated by agreeing to do business together.  Having said that, the seller has to ensure that its vendors are paid promptly to avoid a service freeze due to timely payments.

SUCCESS
A better, stronger business relationship is when both parties understand their role, lay out the expectations, AND deliver on their commitments.  If the seller is a start up, an internal road map is drawn to visualize how they get from Point A - a sale to Point B - being paid.  All the nuances in between should never be explained to a customer because showing customers that you are an organization that takes its customers seriously and ensure that whoever is selling for them is set up for success.

​This article was originally posted as a response on Alignable to the question: 

What do you feel helps build strong business relationships with clients?


 Jeannette imparts wisdom and sales savviness on her blog optioneerJM where she has developed a reputation with her audience to share helpful answers for business.

So you say you are an expert?

You call yourself an expert?

Jeannette Marshall

Business Development | Digital Marketing | Sales Leadership | Project Management

36 articles
Don't let anyone tell you that they're a specialist or "expert" without checking out what their Klout score is. It is an independent 3rd Party that monitors personalized algorithms to assess "clickability" to confirm what a following likes about what is shared. 
Klout also evaluates what topics are aligned with you. If you are lucky, they will also show what areas others consider you an expert on. It can evolve based on what you share (i.e. for a while, I was considered an expert on Calgary, my home town). 
Klout.com defines your score out of 100 to determine where you land among the clutter of zillions of other personal brands world wide. [ YES, among the "realDonaldTrump" ]. See TWOPCHARTS image below on who reigns supreme on Twitter .... for now. It evolves quickly and indicates what social media storm is brewing.
I've used Klout as part of reporting when I helped a leading sales author [ best-selling on AMAZON ] launch his social media efforts. It identified where he was when we got started [ 17% ] and where he sat after 3 months of launching/increasing his online profiles and brand recognition via Klout [ 32% ].
If you are flogging yourself as an expert on something, it would help to determine what others consider your expertise on: what topics you share that interest the majority?
There are other sites that monitor your influence and help to track progress. Like golf, focus on your own score. If you are competing, writing or a brand in a specific area, ensure that you are considered a topic expert in that area.
Alternatively, if you want to be known as an expert, you can always look up who you admire or consider to be one to see how you compare. Likewise, if you are hiring someone who says they are an expert on something, you can check them out for free.
Similar to Klout, KRED authenticates your influence by assigning a score - where you sit as far as influence out of 1000 and Outreach out of 12.
Both Klout and KRED create badges for your blog or website that fluctuates and updates frequently. They also allow you to vote on other brands or personalities that you endorse as having expertise. Endorsements are a nice form of recognition towards others who have helped you by allowing you to share what area of expertise you think they may have based on the topics that you find valuable.
It is easy to sign up: you can authorize by linking either Twitter or Facebook profiles. Since my following on Twitter is more active and larger, I tend to go with that. However, looking at my blog numbers, it shows that my Facebook friends are more actively engaged with what I post.
Quality matters over followers ~ how clickable is your content?
In the world of social media, engagement is what matters, not necessarily the number of followers but the consistency by which people click. Engagement is really about responsiveness. Most brands fall into the habit of posting information relating to themselves, their promotions or contests. Acknowledgement goes a far greater distance when you reply to posts/shares/tweets directly. If someone is advocating for you, it is REALLY important that at minimum you thank them. Again, many brands fall into the trap of posting but not responding. Likely because of constraints on what they authorize or limit responses.
The lesson in all this is that if you think social media is just about posting your own "stuff" you may be misguided. I've seen tech companies announce outages and directly respond to inquiries ... they are more unique than the average, smart enough to know how to interact with users, customers. My guess is that some brands are more diligent with whom they assign the responsibility to.

Another measurement service:

TWOPCHARTS gives you a lot of information by just looking up a user profile to show the top tweets, top mentions, top of anything (note the average Twopscore is 7.01 where mine is 9.67).
Like most anything else: results matter. Likewise, numbers can tell a story. Deciphering data is a calling. Monitoring your brand online is a responsibility.
Use the tools available that underscore and showcase your influence before you assume bragging rights!
Your online reputation is your personal responsibility. Monitoring it bespeaks wisdom and social media savvy.