Don’t treat customers dumb

If you have any APP or service, it is imperative you remove any team members who interact with customers that come off horribly with the people who give them a job (the customer), that includes everyone from the CEO to janitor.

Rinse the toxic culture of sexual harassment or bullying.

It doesn’t matter how far up the chain you are, you are directly negatively impacting your company when you turn a blind eye.

Worse, if you’re part of the problem.

There are telltale signs.

Good people leave

People with bad behaviour settle in and stay.

Pay attention to employees with accolades who leave.

If harassment or bullying exists, turnover is really high.

Bullying supervisors fire outright or push to the edge.

Look for increasing doctor mandated “stay at home” orders.

Customers who leave don’t tell you goodbye 

Like the Titanic, it may be a hairline fracture, to be misdiagnosed.

Listening to recorded interactions with customers violates your people’s rights.

If you know how to hire trustworthy, professional, talented folks you won’t need to spy on them to drum up mistakes.

If you value yourself above your customer, you will eventually will fail.

Arrogance has no place in business.

Don’t mix up arrogance for confidence.

I’ve seen several men hire cocky, arrogant little bastards.  Is that because they connect at a deeper level?

Men aren’t threatened by cocky, arrogant other men.

Women are threatened by confident, capable, committed other women.

If a woman is considered cocky, she’s out the door, especially if she’s opinionated with lots of ideas and leanings towards fixing.


Things are starting to pick up and after 75 percent are fully vaccinated, will we be in Post Pandemic.

One of the first questions I ask in any interview is:

How was the position opened?

See, the job seeker can disguise craftily created questions that says tons more just as HR has done.

Your employees are your customers

Too many, misalign themselves.  Even CEOs are fired.  The reasons much different.

Good riddance 2020 :: Hhheeellllllllooooo 2021

 Make it a good one

As if 2020 was so horrible.  Well, it was. 

Let's see, the greatest pandemic to hit the world's human population, transmitted easily, this clever virus dominates the older 1918 one:

(Fact checking)

Innovation will thrive

Out of necessity another four-letter word: NEED

That was Steve Job's brilliance.  He looked at ordinary things that were common or accepted and wanted to create something that would solve a problem:  being able to carry around all your music, listen to the radio, podcasts, e-meetings from the palm of your hand, and a telephone to boot!

Down the road, was someone who imagined "the road ahead" and set about to fix some of the most beneficial needs.  Yep, Bill Gates and Steve Jobs emerged from the disasters during the 1980s.

Today, not knowing, strongly hunched that Jeff Bezoes was greatly influenced by their geniuses during his educational tenure at Princeton University, no less, during the 1980s.  That emphasizes my point!
May 1996–




Jeffrey Preston Bezos is an American internet entrepreneur, industrialist, media proprietor, and investor. He is best known as the founder, CEO, and president of the multi-national technology company Amazon. Wikipedia
BornJanuary 12, 1964 (age 56 years), Albuquerque, New Mexico, United States
Height1.71 m
Net worthUS$184 billion (December 2020)
SpouseMacKenzie Scott (m. 1993–2019)

During the horrible recession of the 1980s emerged some significant technological changes.  To move from main frame computers that lived in climate and temperature controlled areas to a desktop computer.

Anyone who used a computer in the 1980s cursed Microsoft for launching new versions that drove consumers out of NEED, not necessity.  You had to be able to work on a computer.  Computers need to be able to communicate, then they are put on a network.

The biggest needs drive the greatest results.

The best innovators fix those problems.

The greatest innovators fix the problem with a better solution.  (idea, image, tech, education, science, medicine, business ......)

Some gifted with foresight, anticipate a need by understanding a certain industry which evolves around fulfilling a specific need.  Sounds mixed up.

How did Jeff Bezoes anticipate how important getting essential items, food, etc. delivered to consumers home?  Amazon has magically saved Christmas for folks isolating, quarantining or just keeping a low profile.  

We grandparents get it.  Something that skipped our kids' generation and beyond.  Flipping through a catalogue that magically appeared in the fall, for anyone to flip through and imagining one of everything or a game where you had to choose only one thing from a page!  Rich beyond imagination.

InstaCart gets it.  Uber Eats will likely outshine Uber drivers in short order.  Skip the Dishes has surged the popularity of just ordering in dinner.  Or lunch or the munchies.

Slow down and cherish what is important now.  Then go on to fix what needs fixing.  Innovatively perhaps.

2020: Do we know it's Christmas time this year?

This was originally posted on my blog December 13, 2015 ~ it had 4 views this week.

Five years later, life looks different.

I certainly look at life differently.

2020:  Five years have gone by.

From my optics then, I would never have predicted or believed I'd end up where I am now.

From the way the world was going in 2015, I'd say I was more worried about world peace than anything else.

Five years ago, one daughter moved to Vancouver while the other remained local attending university in her chosen field of art.

Five years ago, she was being taken down to the armed forces recruitment office, the same way his father had with him and his four brothers.  Two did enlist, one veered towards science and medicine while the other made a million or two with daughters of the Olympic status, shy.  Of five boys, only two got divorced.  That's a milestone any mother ever would have breaking the fifty percent failure of marriages. 

When she griped and complained how her dad really didn't get her after he also suggested she be a stockbroker.  She was exceptional in math, athletic and well mannered to anyone on the outside.  Polite even.  The fact that she turned pottie mouth to me in private was our sacred secret. 

The boundaries have been set this five years later.

Larger and magnificent in scope, bigger than the plague.

Unless you count Donald Trump who has lowered America's reputation in so many prying eyes.  We don't have to watch TV news, get email news, or stream media ~ he's glaring on Twitter and ineptly putting his foot in his mouth constantly.  The embarrassing uncle every nervous wedding bride fears for tipping the scales of whisky.  Except in Trump's case, he doesn't drink, smoke or do drugs.  Isn't that a case in point favoring former President Bill Clinton who "did not have sex with that woman".

When Rob, the Hunkster Hubster, and I went on our third date, it was to a Halloween Party dressed as Monica Lewinksky (sp?) and Bill Clinton.  He wore a suit that was 90s smart bluish grey with a white shirt, cufflinks & holding a cigar.  I had to get grey spray hair paint to turn his blonde sandy locks to age him.

Fast forward to now, we've come through a lot.

The grey is permanent.  Without special effects.

We're poised and ready for yet another lockdown.

Keeping him safe is my biggest priority now.

No reproduction or reposting permitted.  (c) Jeannette Marshall 

Do we know it's Christmas?

When I woke up today and reread what I posted yesterday, it reminded me of the phenomena that began 30 years ago, 1984, when I was an optimistic, confident 24-year-old young lady, with the world at my doorstep, filled with that "anything was possible" and "can do" vigor.

Granted, I was already married, but without children at the time.  My then husband and I spent our Christmas holidays usually on a bus filled with 15 year-old hockey players going on a trip to Spokane for a tournament.  My husband was a co-coach of a Bantam AA hockey team made up of a crew of dreamers and believers that they could reach for the impossible.  In 1984, we celebrated Christmas per usual, Christmas Eve Mass and then on to Boxing Day, where we had to take down our tree, pack everything up so we could take the road trip.  That was the basis of Christmas:  giving of one's self for others.

That year a phenomena was revealed in Britain that would be remembered every year since at Christmas Time:  Source Wikipedia:

Band Aid is a charity supergroup featuring mainly British and Irish[1] musicians and recording artists.[2][3][4] It was founded in 1984 by Bob Geldof and Midge Ure to raise money for anti-poverty efforts in Ethiopia by releasing the song "Do They Know It's Christmas?" for the Christmas market that year. On 25 November 1984, the song was recorded at Sarm West Studios in Notting Hill, London, and was released in the UK four days later.[5][6] The single surpassed the hopes of the producers to become the Christmas number one on that release. Two subsequent re-recordings of the song to raise further money for charity also topped the charts. The original was produced by Midge Ure. The 12" version was mixed by Trevor Horn. In November 2014, a new version of the song was recorded by artists under the name of Band Aid 30.[7]

The opening footage is startling, lest we were to forget the reason this emblem of hope was established.  

How was the idea born?

Bob Geldof was deeply bothered and moved by the flight of starving children Ethiopia.  He decided to leverage his contacts from the UK, Ireland, to raise money to help these unfortunates by creating a unique song, enlisting major the talent of the day, to record a song that all proceeds would directly go towards raising funds. 

The vocalists featured the best British and Irish talent: 

Additional spoken messages on B-side:
  • Phil Collins – drums
  • John Taylor – bass
  • Midge Ure – keyboards and programming
Originally recorded in 1984, its re-release in 1985 after "Live Aid", caused it to soar in popularity.  An emblem of the Holiday Season, it was very successful worldwide, selling over two million copies and raising more than $24,000,000 (US).  It became the benchmark for celebrity musicians inspiring actions of charity.

One of the biggest talent at the time was "WHAM!" fronted by George Michael and Andrew Ridgely had the #1 Hit in 1984 with "Careless Whisper" topping Billboard's Top Song.

Followed by "Wake me up before you go go" became a No# favorite in 1985 in countries like the US, Canada, Australia.  So, it wasn't surprising they'd be one of the first vocal standouts on 

In fact, Wham's "Last Christmas" became the highest-selling single to ever peak at #2 in the UK charts, remaining #2 for five weeks, when "Do They Know It's Christmas" surpassed it.

Joining the chart toppers to lend vocals were from the best names of the 84-85s  like Boy George (Culture Club), Spandau Ballet, and Duran Duran.

Fast forward 30 years and I'm a parent of kids of similar ages to what I was back then. Another "Do they know it's Christmas?" was released 2014/15 thirty years after the original.

It comes as no surprise that UK sensation  One Direction softly vocalizes the first words acapello. They are a favorite of my daughters 21 and 23, not so far off of my own age 30 years earlier. 

Band Aids 30 years lifted off the Billboard charts at No. 1.  (Source:  Billboard )

The Band Aid 30 line-up on the new version of the single, which is raising funds to fight the Ebola virus in West Africa, includes such stars as BonoOne DirectionRita OraEd SheeranSam Smith,Ellie GouldingEmeli SandéColdplay’s Chris Martin, Seal,Sinead O’Connor and Roger Taylor of Queen. “Do They Know It’s Christmas” has now topped the U.K. chart in all four of its incarnations, including the multi-million-selling first version at Christmas 1984 and subsequent anniversary editions in 1989 and 2004.  The 1984 original re-charted yesterday at No. 61.

Similarly to WHAM in 1984/85, One Direction is certainly a chart topper, and adored by Millinneal girls and minus.  Billboard recognized them as the "Artist of the Year" for 2014, when the 30 years later tribute was launched, they represent the first lyrics and melody, while girls swoon over Harry.  (Source:  Billboard )

Wise anthem for the Millennial generation:

Today Millinneal Ed Sheeran sings for his generation topping the charts in 2015.    (Source: Billboard):

Born in Halifax, West Yorkshire, England in 1991, Sheeran released his first EP, The Orange Room, while still at school, and his first two albums, his self-titled debut and Want Some, by the age of 16. After moving to London to gain more live experience, his performance of the self-penned "You Need Me, I Don't Need You" on YouTube channel gained half a million viewers and attracted the attention of actor/R&B star Jamie Foxx, who invited him to appear on his Los Angeles Sirius radio show.

His new record debuted at number one on both the U.S. and U.K. charts, reached gold or platinum status in 15 countries, and the singles for "Sing" and "Thinking Out Loud" both topped the British charts.

 I hope you enjoy the music and videos selected to emphasize how impactful charity can be, whether famous or not.  Enjoy the spirit it brings.