The Artful DODGER

Getting past "the gatekeeper" creates a wealth of discussions and tips on how you get around them. To me, the corporate receptionist (aka gatekeeper) is a last resort and I see many sales folk take that approach to cut corners or not do their homework (i.e. research).


A corporate website has a wealth of information.  It typically lists key contacts, their responsibilities and how to get a hold of them.   That information isn't there to help research savvy sales pros.   It is simply and logically there because those same people are available for their customers or shareholders.

Personally, I also like taking a look at the company's news release section:  it identifies key contacts, new promotions, mergers, partnerships, purchases, new products, new endeavours, and financials.  You can use this treasure chest to your advantage.   Another tidbit on reading the financials or news release can hint at financial troubles that you may decide to avoid.  All your hard work may be wasted if they're going bankrupt or positioned to be sold ... that is, unless it tells you to approach the other company.


The best approach for me has been to go as high up in the organization as possible - if it means a craftful approach letter that offers compelling reasons why they may want my expertise in helping them: save time, reduce overhead, streamline process, with quantifiable examples of how I've done that with others.   Trust me, all your competitors are saying they're the best too!  They most likely are pointing out the same benefits or the less experienced are doing "feature dumps".  What you all may have in common is how quickly you are being shot down, being asked to forward a package (to get rid of you and that package more often than not ends up in a dumpster), or asks for a price (that tells you that you have no value and you are being commoditized).

Before you contact any senior level executive, you should have an idea of their company, their mission, values, industry and what is impacting their business.  You can artfully apply the information to your advantage to position yourself more as a colleague than as a sales person.  If you're like me and you do a lot of reading up on sales, there is a common complaint from executives who are approached by salespeople:  they know little or nothing at all about their company and see that as a disrespectful waste of their time.
 

Kevin Davis five-star sales book on Amazon "Getting Into Your Customers Head” is a great resource for the sales professional.  His newest release "Slow Down, Sell Faster" provides greater incentive to adapt your sales approach to that of your customer's needs.  You can check out his blog "Inside our Head" listed in the sidebar.

Don't worry if the upper level decision maker refers you down the ladder to someone whose responsibility it falls under.  It is called "topped down selling".  Regardless, it is a lot easier than trying to dodge a gatekeeper who takes pride in "getting rid of annoying salespeople who interrupt the boss' day" ......

RES-O-LU-TION

Never make your boss look bad.  Most bad bosses are capable of accomplishing this all on their own.
~ Jamie Fabian


Time is upon us to reflect upon the past year, for some, but for many it is the time to clean the slate and resolve new goals.


SALES:


  1. I shall not  over promise and under deliver
  2. I shall value each hour and each appointment
  3. I shall not fill my day with "look busy" activities 
  4. I will ask more questions and listen often
  5. I will take care to understand what it is that I can do to help my customers reach their goals
  6. I will use problems as a means to gain better solutions
  7. My sales manager is not my mother, teacher or babysitter -- I will do what is expected with little cause for nagging, reminders nor will I whine or make excuses  
  8. I shall not point the finger at anyone other than myself I will take responsibility for my own actions
  9. I will not make commitments of which my team will have difficulty on delivering
  10. Integrity, trust and knowledge are my guiding principles


MANAGEMENT:


  1. I will not ask of others that of which I would not do myself
  2. I shall  not project what the team cannot deliver to save face
  3. I should trust the people whom I have hired, exchange their loyalty with loyalty of my own
  4. I am no bigger than the people whom I represent
  5. My personal goals are not to the detriment of those who report to me
  6. I trust that I am in this position based on my expertise
  7. When failure happens I will point inward
  8. I will coach, guide, mentor my team
  9. Directives and mandates are replaced with buy in, engagement, and input from my team
  10. I will take care of the customer, who will take care of the bottom line

TIME is MONEY

We are all getting busier, with less resources or personnel support while expectations are sky rocketing, attention fleeting while the need to generate more revenue is critical.

Like many of my Blogposts, there is a common theme evolving -- how organizations and sales professionals should collaborate to achieve BOTH of their objectives  while striving to gain  RESULTS.

A challenge is typically asserted on which accountability metrics are important to operations and sales.  Typically, for operations it is profitability and for sales it is revenue.  In order to drive revenue, sales professionals should have realistic activity mandated.  All top sales organizations have various activity metrics to ensure that even entry level sales reps can achieve some success.  There are a few factors that could be taken into consideration to establish perameters :
  1. Sales Cycle
  2. Geographic territory
  3. Vertical targets
  4. Cost of product or service
  5. Level of decision maker required
  6. Seasonal variables
  7. Competition
  8. Pre-Sales support
  9. Marketing program
  10. Lead time between sale and delivery
  11. Budget, plan, quota or target
I will get into the 11 points above in future blogs.  However, before you ask sales to meet the minimum activity metrics, after examing the parameters, your organization should next ask itself what tools or considerations are being taken into account to boost productivity or demand results.  For example:
  1. Training (Company provided or endorsed)
  2. Skill Level (Experience in sales or industry)
  3. Compensation (Commission versus salary plus bonus)
  4. Marketing Program (sales material, advertising or leads)
  5. Sales Timeline  (from sale, to implementation, to commission or bonus payment)
  6. Tracking Tools (CRM system, manual, activity reporting)
  7. Sales Management (Coaching, mentoring, meetings)
  8. Support (proposal template, clerical, analysts, diagnostics)
  9. Territory (geographical or verticle/by industry)
  10. Sales Budget
  11. Communication (customer service, computer, e-mail, wireless, cell phone or iPhone/Blackberry)
It is easy for organizations to hire and plunk sales reps in territory and cross their fingers that they've found a superstar.  Yet, without analysis of factors that could impact success or inability to provide the necessary tools it shouldn't be surprising there may be a  lack of results.

So, before you kick your rep out the door and ask him/her to sink or swim, examine what you are doing to facilitate their success?  After all, time is money!